I believe the reason some locations may be posting to the web "is this material yours?" is due to the OCLC Resource Sharing problems of last week when requests were sent with another institution listed as the borrower. Please see copy of their e-mail below.
Jody Schaecher Baker University From: OCLC Resource Sharing Sent: Thursday, February 12, 2009 8:04 PM To: ill-l; OCLC-Sharing-L ([email protected]); ILLiad-L ([email protected]) Subject: OCLC Resource Sharing is Online Today, February 12, OCLC Resource Sharing was taken offline in order to focus on restoring proper access and workflows to WorldCat Resource Sharing and OCLC ILLiad. A new authentication process installed on February 1 resulted in unanticipated issues including: Requests mistakenly sent to lenders who may not hold an item Requests for an institution submitted with another institution listed as the borrower Borrowers received materials that they did not request We have returned to the former mode of authentication and expect that all activity going forward will be processed correctly. February 12 and 13 will be non-referral days in order to allow your institution time to catch up on request processing. Based on feedback we receive from Customer Support (1-800-848-5800 or [email protected]) we may extend an additional non-referral day to Monday, February 16. Saturday and Sunday, as always, are non-referral days. Now that the system is once again available, we have a few suggestions that will make getting back to normal a bit easier. When you log on, please go into each of your request manager categories. As you look at the requests in your borrowing categories, please verify your constant data and data in the patron fields. If you see requests in any borrowing category not initiated by your library or patrons please delete them. If you are able and there is patron contact data available (e.g. patron email), as a courtesy to another library's patron you might consider sending that user a quick email with the following: You recently placed an interlibrary loan request. Due to system some issues when you placed your request, it is possible that your request was not processed correctly. Please contact your library to confirm the status of your request. Library staff will let you know if you need to place your request again. If you see requests in any lending category for items that you do not hold and/or lend please say no to the request and let it move on to the next lender. Please advise your library users who may have submitted requests to follow up with you in a week if they have had no status update on their requests. They may need to resubmit their requests. In this process, it's possible that your library, as a borrowing institution, RECEIVED materials that had a charge associated with them, incorrectly debiting the IFM charge. To remedy this situation, we're asking for your help. Early next week, OCLC will post an online form from which you may request that incorrectly debited fees be credited to your OCLC account. We will post a link to this form once it's available. We plan to make this form available until April 15 to allow adequate time for you to review your February and March usage statistics. Please note that OCLC Usage Statistics will include the incorrect requests that took place from February 1-11. Unfortunately, there is no way for OCLC to restore the correct data to these reports. 5. Please return any materials that are incorrectly sent to your institution to the correct institution as noted in the item. As we continue to monitor this situation, please contact OCLC Customer Support if you experience anything out of the ordinary at 1-800-848-5800, 1-614-793-8682 or [email protected]. Again, we apologize for the inconvenience these problems have caused to your ILL staff, patrons and your library. Thank you Christa Starck OCLC Delivery Services -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Denise P Westphal Sent: Wednesday, February 18, 2009 9:58 AM To: Discussion of the Ariel Document Transmission System; [email protected]; [email protected]; [email protected] Subject: RE: [ARIE-L] Another mystery item received in our library.....isityours? Do these mystery ARIEL documents not have scanned copies of the original requests with them? I think this should be standard operating procedure. Also, could Libraries please respond to the List only if the ILL is theirs? Denise Westphal Louisiana State University School of Veterinary Medicine Library Public Services - ILL (225) 578-9797 LAULSB / LBD ________________________________ From: [email protected] on behalf of Liudmilla Hirsch Sent: Wed 2/18/2009 9:50 AM To: [email protected]; [email protected]; [email protected] Subject: [ARIE-L] Another mystery item received in our library.....is ityours? Another item was received this morning by NYU Bobst Library ILL Department: It is not our request: Journal title: Les Beaux-Arts Volume: Quatrieme Annee Number: N: 97 Date: Vendredi 27 Octobre 1933 Article title: Henri de Braekeleer, jadis... M. Emile Vauthier evoque des souvenirs The article is 6 pages long. It is a very poor quality copy, so please include your mail address so we can mail it to you. Thanks. NYU Bobst Library ILL Department 212-998-2511 _______________________________________________ ARIE-L mailing list Mail the list at [email protected] Unsubscribe at http://www.arie-l.org#subscribers <http://www.arie-l.org/#subscribers> Archive at http://www.mail-archive.com/[email protected]/ _______________________________________________ ARIE-L mailing list Mail the list at [email protected] Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/[email protected]/ _______________________________________________ ARIE-L mailing list Mail the list at [email protected] Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/[email protected]/
