I wanted to thank Joe for his suggestion to check the Windows Firewall settings. If others are like me, it is easy to forget about this--I had spent so much time ensuring that our network settings were okay that the settings on the machine had escaped my attention. Windows Firewall settings were indeed the cause of the problem!
We've been testing various Ariel configurations all week to find the one that will be the most stable for us with our equipment. We ended up reverting to Ariel 3, as Ariel 4 did not seem to like our scanner. It would work some of the time, but if we wanted to scan more than one page at a time, Ariel 4 came up with odd scanner errors. If we acquire different scanning equipment in the future, we will give the current version another try! Thanks again, Joe--this list is a great source of support! Ann Tenglund St. Bonaventure University > From: j-elli...@northwestern.edu > To: arie-l@u.washington.edu > Subject: RE: [ARIE-L] (no subject) > Date: Wed, 27 May 2009 16:47:18 -0500 > > Have you made sure that Windows firewall (not the network firewall) is open? > > Joe Ellison > Document Delivery and Digital Initiatives Assistant > Transportation Library, Northwestern Univ Library (OCLC = JCR) > 1970 Campus Dr, Evanston, IL 60208-2300 > voice: 847-491-8600, fax: 847-491-8601 > j-elli...@northwestern.edu > http://www.library.northwestern.edu/transportation/ > > > > -----Original Message----- > > From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l- > > boun...@mailman1.u.washington.edu] On Behalf Of A Tenglund > > Sent: Wednesday, May 27, 2009 2:50 PM > > To: arie-l@u.washington.edu > > Subject: [ARIE-L] (no subject) > > > > > > The computer we had been using for Ariel broke down, so we are trying to > > use a new computer with the software. The old computer ran Ariel 3.3, even > > though we had purchased the 4.1.1 upgrade a year ago. > > > > I installed 4.1.1 on the new computer (after first learning I needed to > > install 3.3 first since our 4.1.1 was an upgrade). The software installed > > and appeared to work, but it would not send or receive. > > > > Our network firewall has been thoroughly tested according to the > > instructions online, and our network people assure me that the firewall is > > open as it should be. > > > > However, Ariel still would not work. > > > > So I uninstalled it and went back to version 3.3 (with a completely new > > install of the software). > > > > But it still does not work--it will not send even a test transmission. > > > > The new machine runs WindowsXP, so it is not a Vista issue. > > > > Does anyone have any advice on what can I do to fix this? I do not want > > to have to give up on Ariel, even though we have Odyssey now as well. > > > > Thanks in advance, > > > > Ann Tenglund > > St. Bonaventure University > > St. Bonaventure, NY 14778_______________________________________________ > > ARIE-L mailing list > > Mail the list at ARIE-L@u.washington.edu > > Unsubscribe at http://www.arie-l.org#subscribers > > Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ > > > _______________________________________________ > ARIE-L mailing list > Mail the list at ARIE-L@u.washington.edu > Unsubscribe at http://www.arie-l.org#subscribers > Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
