On Tue, Dec 10, 2013 at 9:58 AM, Martin Hannigan <[email protected]> wrote:

>
>
> On Mon, Dec 9, 2013 at 5:53 PM, John Curran <[email protected]> wrote:
>
>> On Dec 10, 2013, at 5:52 AM, David Huberman <[email protected]>
>> wrote:
>>
>> > John,
>> >
>> > Thank you for the stats.  They mostly tell the story I was thinking
>> they would:  a very low approval and completion rate.  And from that data,
>> PPML can build (and ask) for solutions so that Whois can be made more
>> accurate, and transfer requests can perhaps enjoy a much higher approval
>> and completion percentage.
>>
>> It's not often that I see >50% characterized as a "very low" percentage
>> rate.
>>
>
> I'd call anything < 90% failure.
>

This is a bit like being concerned about lower then 100% ATM withdrawal
completion percentages when the KPI includes attempts where an invalid pin
is used and where users canceled the transaction, perhaps because of the $3
fee or perhaps because of some other reason.

Unless we can absolutely tell which Abandoned or Rejected requests are in
bad faith (and I don't know that we can), I don't see how these statistics
are at all useful. Instead, I suggest we stop focusing on the completion
rates.

This doesn't mean that we shouldn't strive for a better process. Most are
agreed we could make this better. The line that must be waked is to prevent
and discourage bad actors while making it easier for good actors.

-e


> If one is presuming that 100% should be approved, then that
>> characterization
>> makes sense. Given that a number of NRPM 8.2 applicants have been shown
>> to be
>> not in good faith during the application process, I am quite pleased that
>> the
>> completion rate is less than 100%.
>>
>
> If the objective of transfer is to keep the registry accurate, it should
> be closer to 100%.
>
>
> Best,
>
> -M<
>
>
>
>
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