Re: Remedy mail issue:: Urgent

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: Message

**

Tarun:

 

Increase the amount of memory allowed to be used by the email daemon's Java thread....

 

-Xmax512

 

James McKenzie

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Tarun Kumar SHARMA
Sent: Monday, April 17, 2006 12:49 PM
To: [EMAIL PROTECTED]
Subject: Re: Remedy mail issue:: Urgent

**

Hi Fred,

 

Following is the entry we could find in the emaild.sh_log. Any suggestion what should be done.

 

 

Checking connection to server:

loaded library
Successfully connected.
Exception in thread "Email Daemon" java.lang.OutOfMemoryError
Exception in thread "Email Daemon" java.lang.OutOfMemoryError
Exception in thread "Email Daemon" java.lang.OutOfMemoryError
Exception in thread "Email Daemon" java.lang.OutOfMemoryError
Exception in thread "Email Daemon" java.lang.OutOfMemoryError
Exception in thread "Email Daemon" java.lang.OutOfMemoryError

 

 

Tarun.

 

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 18, 2006 12:09 AM
To: [EMAIL PROTECTED]
Subject: Re: Remedy mail issue:: Urgent

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On Unix the log files are located in a Logs directory under the directory where you installed the Email server engine (i.e. if you installed the Email server in /apps/remedy/AREmail the log files would be put in /apps/remedy/AREmail/Logs).  I'm not sure about where it is on Windows, probably something similiar.

 

On your message in the AR System Email Messages form.  What is the value for the Send Message field (Set the Display Advanced Options field to Yes and look at the Message Information tab)?

 

Fred

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA
Sent: Monday, April 17, 2006 12:35 PM
To: [EMAIL PROTECTED]
Subject: Re: Remedy mail issue:: Urgent

**

Hi Roney/Fredrick,

 

The email message form contains the message there only and are hence not sent.

 

For email error form, there is NO entry. Can you please tell where to look for the email log file.

 

thanks,

Tarun.

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, April 17, 2006 10:32 PM
To: [EMAIL PROTECTED]
Subject: Re: Remedy mail issue:: Urgent

**

Any errors in the Email Errors form or in the Email log file?

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel
Sent: Monday, April 17, 2006 12:00 PM
To: [EMAIL PROTECTED]
Subject: Re: Remedy mail issue:: Urgent

**

Hey Tarun,

                 Have you checked the Email messages form? what is the status of the email sent? Is it showing as sent. If it is showing as sent then, I do not see a configuration issue with remedy.

 

Regards,

Roney Samuel Varghese 

 

On 4/17/06, Tarun Kumar SHARMA <[EMAIL PROTECTED]> wrote:

Hi All,

We are facing problem with Email on one of our Remedy server.

We have done the required configuration, the email services are running, the accounts being used are validated to be correct, but still the mails are NOT going out from the system.

Can someone suggest, what can be the probable reason for same. As per email admin, there is no attempt of connection being made from Remedy server to email server, suggesting some issue with configuration.

Thanks for immediate response if possible.

Best Regards,
Shashi.

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