Hi Team,
I am getting an error - ARERR [9280] Server not present in the configured servers list - my Ip address. I am able to login into the home
page thru Mid-tier , but when I try to access the Remedy-support console , I get the above mentioned error. However things are working fine in the Remedy user tool.
page thru Mid-tier , but when I try to access the Remedy-support console , I get the above mentioned error. However things are working fine in the Remedy user tool.
Workarounds tried already:
1) Checked in the Mid-tier configuration tool and found out that remedy-app
has been added in the configured AR Servers list and is also present as the
preference server and the Default home page. When you add the IP of the
remedy-app server as a new server in the AR-Server list in the mid-tier
configuration tool then everything works smoothly.
2) Analysed the log files of mid-tier and following are my observations in
the same. In the armidtier2.log file , I can see the following :
Apr 11, 2006 4:46:55 PM - WARNING (com.remedy.midtier.WORKFLOW) : (Thread
44) Caught exception while binding action list - dropping action : ARERR
[-1] Message not found
Apr 11, 2006 4:46:58 PM - FINE (com.remedy.midtier.INTERNAL) : (Thread 51)
Throw Error - 9280
Apr 12, 2006 3:10:54 PM - FINE (com.remedy.midtier.INTERNAL) : (Thread 276)
Throw Error - 9280
Apr 12, 2006 3:10:54 PM - SEVERE ( com.remedy.midtier.WEBSERVICES) : (Thread
276) AxisFault : ARERR [9280] Server not present in the configured servers
list - remedy-app
I feel this is something to do with the mapping of entries in the /etc/hosts
file. Since the screenshot (Screenshot_Error.doc) clearly shows the error
I am getting, but the same is being reflected as remedy-app in the
logs file.
3) Checked the hosts file and found that the entry is present for the
corresponding IP address and host name
1) Checked in the Mid-tier configuration tool and found out that remedy-app
has been added in the configured AR Servers list and is also present as the
preference server and the Default home page. When you add the IP of the
remedy-app server as a new server in the AR-Server list in the mid-tier
configuration tool then everything works smoothly.
2) Analysed the log files of mid-tier and following are my observations in
the same. In the armidtier2.log file , I can see the following :
Apr 11, 2006 4:46:55 PM - WARNING (com.remedy.midtier.WORKFLOW) : (Thread
44) Caught exception while binding action list - dropping action : ARERR
[-1] Message not found
Apr 11, 2006 4:46:58 PM - FINE (com.remedy.midtier.INTERNAL) : (Thread 51)
Throw Error - 9280
Apr 12, 2006 3:10:54 PM - FINE (com.remedy.midtier.INTERNAL) : (Thread 276)
Throw Error - 9280
Apr 12, 2006 3:10:54 PM - SEVERE ( com.remedy.midtier.WEBSERVICES) : (Thread
276) AxisFault : ARERR [9280] Server not present in the configured servers
list - remedy-app
I feel this is something to do with the mapping of entries in the /etc/hosts
file. Since the screenshot (Screenshot_Error.doc) clearly shows the error
I am getting, but the same is being reflected as remedy-app in the
logs file.
3) Checked the hosts file and found that the entry is present for the
corresponding IP address and host name
Environment details :- AIX 5.2, IBM JDK 1.4.2 , Websphere Application server
- 6.0.0.1, Midtier version - 6.3(patch - 12), ARS - 6.3 (patch -12)
Plz find the following details.
1.JAVA Version:java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2)
Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX build ca142ifx-20050119 SR1+80507+81
622 (JIT enabled: jitc))
2.Machine Configuration:AIX Version 5
3.Midtier Version:ARMonitor version 6.03.00 Patch 012
4.Web Server Version:WAS(WebSphere Application Server) - 6.0.0.1
5.Action Request System: Fork Daemon Version 6.03.00 patch 012
6.Remedy SLA Engine: Version 6.00.00
- 6.0.0.1, Midtier version - 6.3(patch - 12), ARS - 6.3 (patch -12)
Plz find the following details.
1.JAVA Version:java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2)
Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX build ca142ifx-20050119 SR1+80507+81
622 (JIT enabled: jitc))
2.Machine Configuration:AIX Version 5
3.Midtier Version:ARMonitor version 6.03.00 Patch 012
4.Web Server Version:WAS(WebSphere Application Server) - 6.0.0.1
5.Action Request System: Fork Daemon Version 6.03.00 patch 012
6.Remedy SLA Engine: Version 6.00.00
regds,
frank
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