The Great Days of Old Fashioned, Great Quality of
Service, that is over and Beyond what you would ever expect, is in the old time
staff..
I would say (IMHO) .. I hope the Management is
listening (we have idea's too ya know ! ) ... Would Hate to loose this
"MindSet".
The worry is just like in the days when the
WALL came down.. What happened before was there were old time Craftsmen, who
where specific in trade to Tweak the littlest thing but make Great changes with
it. After the WALL came down, those types drifted and the Craftsmanship was lost
forever. Hate to see history repeat itself.
But this is also a result of the (Black Days of Remedy
History).. I shudder to think about it. Plus the Management style / American
industry thinking.. oh, let him go.. we can always hire another to replace him
"Mindset".. But you cannot replace his history of how we got where we are. He
made the difference for the Whole Company. If we can pay and get loyal folks
into a Company this will help the Company Stay on Top. Big people turnover
is Death by Stupidity.
Just concerned .. no
complaints.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 21, 2006 11:12 AM
To: [email protected]
Subject: BMC Customer Service Stinks......NOT
OK
If your gonna complain about the just plain unacceptable, you have got to
praise the good.
I got a call from Mr. Dave Leonard. After a long discussion, we were
able to agree on a couple of items. He was not happy with some of the
commentary that came from the helpdesk, I told him that I had less of a problem
with what the helpdesk staffer said to me then with the fact that the
Engineering staff's answer to what is a poorly designed item was....Tough!
(or as they say, by design). I think Dave sincerly understands the
issue(s) that I have had recently, and is willing to try and rectify that.
So, bottom line, there are still some old-line Remedy dedication out
there... hopefully, they can make an impact.
Thanks Dave!
--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101
The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
