I don't know the Windows install, but on the Unix version of Flashboards there is a fb_install.log created during the install. You might look for that and see if it has any error messages in it. What you are seeing in the SQL log is the Flashboards install being backed out.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, April 21, 2006 10:54 AM To: [email protected] Subject: Flashboards - Installation Does Not Complete ARS 6.3 p5 Flashboards 6.3 (original, no patch) Windows Server 2003 SQL Server 2000 On one Remedy server I can install Flashboards without any problems. On another server the FB installation never successfully completes. I am not using the monolithic install.exe installation, but the extracted files setup.exe program. The installation gets to the point of 'Importing Flashboard forms'. After a few seconds the installation program closes. No error message, no Event Log entries, no entries in the arerror.log file... it just quits. The Flashboards server service does not get installed (eg. not listed in the Windows Services screen). Afterwards, the FB installation will not uninstall from the Windows Add/Remove Programs. When I initiate the uninstall the uninstallation program asks if I want to remove FB - I click Yes - then the program exits. I can however, uninstall FB by running setup.exe /uninst. I have Admin permissions on the server. The 'Min API Version' in Remedy Admin is set to 0. Here is the last thing that is logged before it quits: SQL Log file: /* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE escalationId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE escalationId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_gotoaction WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_call WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_exit WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_goto WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */SELECT containerId,COUNT(*) FROM arreference WHERE dataType = 0 AND referenceType = 4 AND referenceObjId = 2795 GROUP BY containerId /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM arreference WHERE referenceType = 4 AND dataType = 0 AND referenceObjId = 2795 /* Fri Apr 21 2006 11:14:53.1020 */COMMIT TRANSACTION /* Fri Apr 21 2006 11:14:53.1020 */-DES OK Has anyone seen this type of error before? Stephen ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
