Barbara:
This is a known shortcoming of how the Aqua interface 'deals' with items that are too big to be displayed. Unfortunately, this is NOT something that BMC can fix, but you possibly can. In any field that displays a scrollbar, make it two rows. This will give space for the scrollbar and for any text. This also applies to any field that displays a drop down box.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList)
To: [email protected]
Sent: 4/21/2006 10:47 AM
Subject: Macs Not displaying Character Expand Boxes and Diary Fields
Listers,
ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat
5.0.28, Java 1.4.2, Help Desk 6
I'm on a project at an university where there are lots of Mac users
using FireFox to access the Mid-Tier. Everything works fine except for
2 annoying issues.
1) Scroll bars, just the bars, are appearing randomly throughout the
screen. They can live with this but it isn't pretty.
2) When you click on the expand box or diary field icon, the edit
screen opens but the text is in a small area on the screen and is only
the amount that you could see on the HD ticket. They do not see the
full edit screen. This is extremely annoying as they can't see, for
example, the entire Description field, nor add to it.
Any suggestions on how to fix/troubleshoot these issues? I'm not a Mac
person and don't know where to start.
Thanks,
Barb Siebert
QMX Support Services
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