Well, the easy way would be to just use View forms from Remedy and bypass the Altiris connector totally. The research I've done on the solution tells me that it's about the same work no matter how you integrate Remedy and Altiris. It's not hard to do as long as the DBs can see one another, but it does take some time. Or you could tell your Altiris advocates that they'll have to wait for Altiris to recertify their connector for ARS v7.0, which would buy you some time. Rick
________________________________ From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 4/21/2006 3:11 PM To: [email protected] Subject: Re: Installation Order - New Server Besides Claire, who else is running (or planning on running) the Remedy Integration from Altiris against ITSM and SLA?? Altiris' current documentation for Connector Pack 6.0 indicates that they only support ITSM 5.6 on ARS 5.1.2 or 6.3. Our PeopleSoft server shop appears to be convinced that they need the Altiris Server Management Suite in order to live full and happy lives, and we would have to integrate it into CMDB 2.0 and ITSM 7.0 Service Level Management. It looks like it could be a lot of trouble to integrate, but on the other hand it might make the SLM application really worth having. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Friday, April 21, 2006 2:23 PM To: [email protected] Subject: Installation Order - New Server I am finally going to be installing Remedy on my new server. What is the best/recommended installation order. I've tried skimming through old posts to the list, but none have the answer. It will be a clean new install. I will import the data after everything has been installed and customized. I will be installing ARS 6.3 and HD 6.? Along with the Mid Tier., email engine, flashboards and SLA. What is the best order to install these? The OS and Oracle have already been installed. For those of you who revel in the technical "stuff" here it is! New Remedy System Purchased Jan 2006 Dell PowerEdge 6850 DUAL 3.0GHz 8MB Cache 8GB SDRAM Hard Drives 2 - 73GB 7 - 146GB Ultra320, SCSI, 15K RPM, PowerVault RAID 5 Windows 2003 Server Oracle Version 10.x Remedy ARS 6.x Remedy Help Desk System 6.x Remedy Integration w/Altiris Service Level Agreements Flashboards Email Integration Engine Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
