TRUG:Sponsor Highlight

[Phil Bautista]

** For those of you who interested in the next Texas Remedy User’s Group meeting in Austin on May 5, 2005 here is a synopsis of our fist sponsor’s 45 presentation:   Synopsis of presentation Presenter Desi DosSantos VP of Product Management AlarmPoint Systems   AlarmPoint Systems will discuss how the AlarmPoint events notification and resolution solution helps Remedy help desk users gain in productivity.  It provides a complete view of event assignments, escalations and acceptance of trouble tickets all within the Remedy console.  In addition it ensures the accuracy of end users’ information by allowing self-service updates; automatically escalating notifications when an event is not resolved in a timely manner; and customizing event subscriptions where end users can “subscribe” to events that affect them.   Outline of Presentation: Overview of common problems experienced in the notification/resolution process High level review of items to consider when automating this process Walk through of how AlarmPoint integrates with Remedy Talk through of a couple real world customer examples that have implemented AP in conjunction with Remedy  Demo of AlarmPoint Discussion what to consider when implementing a system like AlarmPoint Q&A     In addition (and following traditional TRUG customs) they will be raffling off a $250 Best Buy gift certificate before lunch!   If you haven’t yet registered, please do so at:  http://www.bullcreek.com/bcd_pages/user_groups.htm   See you in Austin at Dave & Buster’s !   Phil Bautista [EMAIL PROTECTED] 512-731-0304     __20060125_______________________This posting was submitted with HTML in it___