Rick and Ignacio:
The clue here is that WhatsUP! is not a true NMS. It is sort of a 'all in one' program. The basic problem is that it does not have an API (Yes we looked into integrating it with Remedy and decided to go with a full blown NMS). The e-mail process may be the only way to get it to integrate with Remedy on a send out basis. I don't know if WhatsUP! will accept incoming messages.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList)
To: [email protected]
Sent: 4/25/2006 1:59 PM
Subject: Re: Whatsup --> Remedy
**
Have you been to any Remedy training? If so, the Remedy API set is the
connecting point. Most NMS have documentation on how to integrate with
ticketing systems like Remedy.
Rick
_____
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 1:35 PM
To: [email protected]
Subject: Re: Whatsup --> Remedy
**
Can you give me any orientation of were to start... or any manual to
look
The exactly thing is to submit a ticket when an event occured.
_____
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Rick Cook
Sent: Tuesday, April 25, 2006 2:51 PM
To: [email protected]
Subject: Re: Whatsup --> Remedy
**
Pretty much any network monitoring software does this. Netcool,
Marimba, HP OpenView, etc. The integrations are not that difficult.
Rick
_____
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 10:23 AM
To: [email protected]
Subject: Whatsup --> Remedy
**
Hi,
Im use an application for monitoring some servers that calls
whatsup.
Does anybody knows if exist any integration/automatization that
generates a ticket on Remedy whenever an events is performed on it.
I mean when a server goes down this application must communicate
within remedy and submit a ticket.
Thanks!
ARS 6.0
MS SQL SERVER 2000
Ignacio G. Rusconi
Data Base Administrator
Ford Argentina-TeleTech
:.4756-9367.:
[EMAIL PROTECTED]
[EMAIL PROTECTED]
Web. <http://pacheco.ba.ford.com/pl/9898>
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