Hello All,
We have one of our servers where we had installed patch 15 for mid-tier to
solve an issue. We are on ARS6.03. But due to some reasons we had to rollback
to patch 14 for mid-tier. Now at the same time we were also importing the def
of HP:Helpdesk form one other server to this server. Now after rollback to
patch 14 and import I have noticed that web is behaving strangely. The native
client of HelpDesk on citrix server works fine.
The problem is that any fields where things have to be written manually are not
allowing me to type anything in it. The cursor control is going to those fields
but when I try to type anything , I am unable to do so. However, when I click
on the expand box of these fields, I am able to type in the information
required. This is happening only on web and not on native client. It's
happening on fields like Summary, Description, Requester Login etc.
I have tried to re-import the def again and evn on doing so this remains as it
is.
Is this something related to def import? Or is this related to the patch
installed for mid-tier etc.? Can anyone suggest a way out of this?
Thanks.
Warm Regards,
Nisha Ramtri
__/__/ __/__/__/ Remedy Team,
__( __/ ITAC, NOIDA-INDIA,
__) __/ Tel : 120-2512021-30
__/__/ __/ Extn : 6247
STMicroelectronics
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