I would be more concerned about whether HP intends to continue to support their Service Desk, now that they've bought Peregrine's Service Center. I don't know what's in it for them to continue to support both, and Peregrine probably has better name recognition, installed base and revenue model.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, April 26, 2006 8:21 AM To: [email protected] Subject: Re: Remedy vs. HP OpenView -> home grown applications ? Gotcha. I'm not personally familiar with HPOV "Service Desk", so I can't give you a comparative analysis. Like any other "out of the box" product, you'd need to understand all it's objects and Remedy's capabilities/functionalities very well before trying to customize. Our gateway is fully customized and has survived an upgrade, done only on the Unix (HPOV) side). All you really want are the binaries and libraries, though. If you also "upgrade" config files, you'll overlay your customization, which may not be desirable. The point is that we knew both sides well enough to manage change. I imagine you'd need similar knowledge before customizing HPOV Service Desk - or even trying to decide between it and a competing product based on change complexity/risk. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Kern, Robert SBA" To: [email protected] <[EMAIL PROTECTED] cc: NS.COM> Subject: Re: Remedy vs. HP OpenView -> home grown applications ? Sent by: "Action Request System discussion list(ARSList)" <[EMAIL PROTECTED] ORG> 04/26/2006 09:13 Please respond to arslist Thank you a lot for the useful information Mike ! ...this is very useful for the integration topic. As for the original question, I am sorry I have not stating is very precise. What I need to know basically is, how the ability to build your own applications can be compared between both tools / toolsets. Basically like can you build homegrown applications, which are not related to ITIL topics, with HP as good as you can with Remedy ? Thanks again, Robert -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, April 26, 2006 2:54 PM To: [email protected] Subject: Re: Remedy vs. HP OpenView -> home grown applications ? Robert, I'm not certain that I fully understand your question. I believe you're asking if you can customize the Remedy-side of the HPOV bidirectional gateway after implementation. If so, then yes, you can. The gateway is a client installed on the HPOV server and a form and some workflow on the Remedy server. The client (HPOV) has a configuration file which "points to" a form/schema on the Remedy server and lists specific fields to be passed from HPOV's alerts.status table to the specified Remedy form, and whether they're to be updated only when initially created or on behalf of each update. (It specifies some other stuff as well, such as Remedy login name and password). The gateway logs-in to the notifier server looking for specially-constructed notifications directed to it's userid. This is how it's "fed" from Remedy. Filters on the Remedy side manage the notifications, determining conditions and fields to be included. Given this, you can pretty much do whatever else you want with the form. Locally, we don't use their OOTB form name and fields. We built our own. Works fine. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Kern, Robert SBA" To: [email protected] <[EMAIL PROTECTED] cc: NS.COM> Subject: Remedy vs. HP OpenView -> home grown applications ? Sent by: "Action Request System discussion list(ARSList)" <[EMAIL PROTECTED] ORG> 04/26/2006 01:31 Please respond to arslist ** Hello list, some question that showed up during tool consolidation consideration. Perhaps any listener has some insights at HP OV and is able to comment on that one.. Basically we have hown grown applications at Remedy (mainly for Incident and other stuff, not related to Service Desk topics) and want to compare that with the HP OV ServiceDesk suite ( Change, Incident, ... ). The main question at the moment is : - am I able to build hown grown applications with HP OV ( ServiceDesk?) ? ( aka is HP OV (SD?) some kind of workflow engine system, that can be customized compareable to Remedy ? ). Is HP OV the toolset and I can make a hown grown application with that ? SD being the out of the box solution, like ITSM ? Can I customize SD and still upgrade easily ? Can I upgrade HP OV infrastucture alone (Server Software), or OV SD suite upgrade alone, or always in bundle ? Or to put it that way... can I build an application with HP OV that manages for example things that are connected to "Service Desk", like an building an ordering system, of for examle an application that tracks coffee consumption or something. Thank's a lot and best greetings ! Robert .......................................................... Mit freundlichem Gruß / Kind regards Robert Kern Siemens VDO Automotive AG SV IO CW PD Sodener Straße 9 65824 Schwalbach Germany Tel. +49 619 687 2546 Fax +49 619 687 792 546 E-Mail: [EMAIL PROTECTED] Internet: http://www.siemensvdo.com __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
