Alton,

It should be possible. But here is what I think you would have to do.
(note: not tested this yet)

1) Force the users Preference records to use the "right form" as their
"Home Page" form. ( In this case, that should be whatever form you
want to open from the Home Page button.)

2) When that form opens(Window Open), check a GLOBAL field (1000000 >=
field ID <= 1999999) to see if it has a value.
 If it is NULL then set the field to have a value and open the
"HPD:Helpdesk" form. Maybe also close the "Home Page" form too. (That
is up to you.)


The trick it really in making the users use a Preference server at
all!  Not a problem for the Mid-tier, but a pain for the User Tool. So
for the User tool, I would suggest that you use the INIT-Form feature
of the ARS server and set it to be the "Home Page" form. Which should
ultimately do the same logic as above on Window Open.

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 4/28/06, Alton Pinto <[EMAIL PROTECTED]> wrote:
Hi,

i have a funny requirement here and was wondering if anyone has come
across a situation like this and if it is really possible to do.

The requirement is as follows when anyone in the system logs in to the
clinet tool i would like to open the " HPD:Helpdesk " form by default,
but when he clicks on the Homepage icon on the top left i would like
the "Home Page" to open is this possible in any way?

Tks

Regards,

Alton

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