Shafqat, I would seriously hope that forking a process (or even a call to the plugin server) would have more overhead than a Push action would.
I mean the ARS server has a standing connection to the DB. An API client would (likely) have to login to ARS then use the above connection anyway. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/5/06, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:
** Carey I can understand your horror! but the way the app was designed, and it was done in version 3 to start with, create a SQL table in the db execute a SQL statement that writes to this table a command execute a process that runs every 1 minute that then executes the command written in the SQL table. now try to run this virtually constantly and see what the results are!! like i said i did not design the app, i am just working on it. My intention is to take all the SQL out and use Push fields, although i am considering using API for just the creation of tickets and Push fields for modifications. Trying to decide whether a Push fields will create a record faster than an API. kind regards shafqat Carey Matthew Black <[EMAIL PROTECTED]> wrote: Shafqat, I understand the problem at hand. But I have to question only one part of your explanation: " > in the olden days since it was > being done via SQL there could be a delay of upto 30 to 40 minutes before > the new entry showed up(sometimes, but it had happened). " Given what I know of how the ARS server Push action works. I can not imagine that under a normal operating condition (barring bugs in the design implementation) that even a delay of 1 minute would be possible. Now if your actually using an Escalation to create the "consolidated" record then I can see how such a delay would be possible. But that seems like a poor way to design this feature in my mind. As Michiel pointed out, use Push actions from Submit and Modify to create/update/remove these consolidated records and the timing should be almost instantaneous to the action done on the "source" records. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. Shafqat Ayaz ________________________________ Love cheap thrills? Enjoy PC-to-Phone calls to 30+ countries for just 2ยข/min with Yahoo! Messenger with Voice. __20060125_______________________This posting was submitted with HTML in it___
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