Nice.
Malli,
"Run Process" executes a process on your server (i.e. Windows, Unix,
whatever you're running on). There are 3rd-party, and probably some
home-grown applications that will send pages, for example telalert. If you
have such a product, and your Remedy userid on the server has sufficient
privileges to the executable/binary, and you know to execute it from a
command line on the server - syntax, arguments, etc., you can run it from a
Remedy Filter or Escalation. Pager number and/or pin are probably
variable; you'd set a field with appropriate values, then reference the
field in your Run Process command - as arguments.
I'm not sure what you mean by "Send Page". It's not a Notify
Mechanism. If the pagers involved are internet e-mail-addressable, you can
page via their e-mail addresses. You'd use the Email Notify Mechanism,
providing the e-mail address for the pager as User Name.
Each option has advantages and disadvantages. I tend to avoid
3rd-party products and like the new e-mail form for history (AR System
Email Messages). The concern with e-mail-based paging is reliability, but
we really don't have a problem with missed pages.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"[EMAIL PROTECTED]
ek.com" <Bautista To: [email protected]
Sent by: "Action cc:
Request System Subject: Re: Pager
Notifications.
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
05/08/2006 23:05
Please respond to
arslist
Got a manual? Ever read it? Been to training? We have, try it.
-----Original message-----
From: Mallikharjunudu_Chidella [EMAIL PROTECTED]
Date: Mon, 8 May 2006 22:36:21 -0400
To: [email protected]
Subject: Pager Notifications.
:-) Hi list,
:-)
:-)
:-) SLA have 2 notification one is "Email" and the other is "Pager". Email
:-) Notification can be created using "Send Alert or Email" and for pager
we :-) should use "Send Page or Run Process" option to create pager :-)
notification through command line statement to send a page or run an :-)
executable.
:-)
:-) Can you please let me know about the command line statement to be given
:-) in the "Send Page or Run Process" for the pager notification.
:-)
:-) Thanks in advance. :o)
:-)
:-) Thanks
:-)
:-) Malli
:-)
:-)
:-)
:-)
:-)
:-)
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