Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them?
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. >From: Warren Baltimore <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: OT: Lazy posters >Date: Tue, 9 May 2006 08:56:41 -0700 > >Personally, I'd rather like to see a little less scolding and a little more >helping. Nobody knows what this person's situation is, whether or not they >have a manual (or for that matter any experience with ARS). > > >On 5/9/06, Rick Cook <[EMAIL PROTECTED]> wrote: >> >>Preach it, brother! I'm not the admin, nor am I Claire (there could >>only one Claire!), so I'll let others admonish people like Carl to >>actually contribute something before insulting longtime and substantial >>contributors like Phil. >> >>But Phil and Gidd are right, and it's high time for some people to get a >>wake-up call with a clue-by-4. >> >>** DISCLAIMER ** This does NOT apply to about 98% of the posters to >>this list. This is not telling newbies "Go away". This is not an >>attempt to scare anyone away. My stated comments are my own. >> >>Here's the progression, for those apparently new to such processes. >> >>1) You encounter a problem with a Remedy product. >>2) You try to fix it yourself. >>3) You seek help from your co-workers (if any). >>4) You read the manuals and check the Remedy KB to see if there's some >>tidbit of information that might help with that process. >>5) Repeat steps 2-4 at least until the most apparent solutions have been >>tried. >>6) You contact Remedy Support and/or the list. >>7) You (probably) receive help from Remedy Support and/or the list. >> >>The ARSList is here to help people who have first made a substantial >>effort to help themselves. It is intended to be an aid to, not a >>substitute for, learning how to do your job. While we were all newbies >>at some point, and we don't mind helping other newbies gain experience, >>there are a few people, including several from an offshore organization, >>who have shown a consistent pattern of asking basic questions to the >>list instead of taking the time to read the manuals provided with the >>product, and to actually grow their skills beyond that of newbie. >> >>Were I one of these few individuals, or an employee of this >>organization, I would hope that I would do what most posters do here - >>display to the rest of my professional community that I had the skills >>and initiative to at least learn to code my way out of a wet paper bag >>with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. >> >>Executive Summary: Please respect the time of those who are trying to >>help others by trying to help yourself first. >> >>Sergeant-at-Arms: Haul these miscreants away... :) >> >>Rick >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden >>Sent: Tuesday, May 09, 2006 7:12 AM >>To: arslist@ARSLIST.ORG >>Subject: Re: Pager Notifications. >> >>Carl, >> >>Do you mean that physically or verbally ? >> >>In defense of Phil, and he needs no defense, he makes a good Point. >> >>While it is often easier to ask a question on the list, perhaps that >>should be preceded by the requestor's research including looking at a >>manual once in awhile. There are more then a few listers that have a >>tendency to ask a question and then wait for the reply and not do any >>self help on their side.... YOU KNOW WHO YOU ARE ! >> >>Claire, chime in here if I am to far out in left field? Doh !! >> >>Has Remedy stopped shipping pdf guides, manuals and reference materials >>now? >> >>My .02 >> >>Regards...Gidd >> >> >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus >>Sent: Tuesday, May 09, 2006 5:40 AM >>To: arslist@ARSLIST.ORG >>Subject: Re: Pager Notifications. >> >>Ha, what an ass! >> >> >> >From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> >> >Reply-To: arslist@ARSLIST.ORG >> >To: arslist@ARSLIST.ORG >> >Subject: Re: Pager Notifications. >> >Date: Mon, 8 May 2006 23:05:45 -0400 >> > >> >Got a manual? Ever read it? Been to training? We have, try it. >> >-----Original message----- >> >From: Mallikharjunudu_Chidella [EMAIL PROTECTED] >> >Date: Mon, 8 May 2006 22:36:21 -0400 >> >To: arslist@ARSLIST.ORG >> >Subject: Pager Notifications. >> > >> >:-) Hi list, >> >:-) >> >:-) >> >:-) SLA have 2 notification one is "Email" and the other is "Pager". >> >Email >> >:-) Notification can be created using "Send Alert or Email" and for >> >pager we :-) should use "Send Page or Run Process" option to create >> >pager :-) notification through command line statement to send a page or >> >> >run an :-) executable. >> >:-) >> >:-) Can you please let me know about the command line statement to be >> >given >> >:-) in the "Send Page or Run Process" for the pager notification. >> >:-) >> >:-) Thanks in advance. :o) >> >:-) >> >:-) Thanks >> >:-) >> >:-) Malli >> >:-) >> >:-) >> >:-) >> >:-) >> >:-) >> >:-) >> >:-) DISCLAIMER: >> >:-) This email (including any attachments) is intended for the sole use >> >> >of >> >:-) the intended recipient/s and may contain material that is >> >CONFIDENTIAL >> >:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others >> >or >> >:-) copying or distribution or forwarding of any or all of the contents >> >> >in >> >:-) this message is STRICTLY PROHIBITED. If you are not the intended >> >:-) recipient, please contact the sender by email and delete all >> >copies; :-) your cooperation in this regard is appreciated. >> >:-) >> >:-) >> >_______________________________________________________________________ >> >________ >> >:-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >:-) >> > >> >_______________________________________________________________________ >> >________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >>_________________________________________________________________ >>Express yourself instantly with MSN Messenger! Download today - it's >>FREE! >>http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ >> >>______________________________________________________________________ __ >>____ >>___ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >>______________________________________________________________________ __ >>_______ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> >>______________________________________________________________________ _________ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> > > > >-- >Warren R. Baltimore II >Remedy Developer >UW Medicine IT Services >School of Medicine >University of Washington >Box 358220 >1325 Fourth Ave, Suite 2000 >Seattle, WA 98101 > >The opinions expressed in this e-mail are in no way those of the University >of Washington, or the State of Washington. They are my own. > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _________________________________________________________________ Don't just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
