It looks like what you need to know is how those other
programs are storing the attachments. Once you have the attachments from
those other programs saved as regular files you can use workflow (or a program
with an API call) add them to Remedy. Inside Remedy the Run
Process action for workflow is
PERFORM-ACTION-ADD-ATTACHMENT <field_ID>
[<file_name>]
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sri sri
Sent: Tuesday, May 09, 2006 3:17 PM
To: [email protected]
Subject: Read attachments into Remedy
Dear All,
I am using ARS 6.3 with SQL server as back end Database
server
We are using PVCS and Bugzilla for version tracking and bug tracking
purposes.
We are not integrating it. But we are writing same flow in QM 5.6.
Challenge is- We are required to migrate the data from these environments into
Remedy. PVCS is using MSQL server where as Bugzilla uses MYSQL as
database.
We can write separate APIs to read the respective fields and store in the
QM form. But we are not able to read the attachment files which are stored by
those tools. At DB level I can see some special characters along with the data
in those respective attachment columns
Is any possibility to read those and have as an attachments in ARS as
well?
Regards
Sri
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