Did Remedy Support confirm this?
Did they suggest a fix or workaround?
William Rentfrow wrote:
I came to this same conclusion over the weekend. I'm waiting for Remedy
Support to confirm right now.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Hall Chad -
chahal
Sent: Mon 4/24/2006 10:59 AM
To: [email protected]
Subject: Re: Urgent incoming email engine issue
I just tried this myself and got the same results. This is definitely a
bug. I just now opened a ticket with Remedy Support on it. I also
back-tracked patch levels to find one that worked. It looks like Patch
15 also has this problem, but Patch 14 seems to work. I presume it's
safe to run Patch 14 Email Engine on a Patch 16 AR Server, but I'm
waiting on Remedy Support to confirm that as well.
Chad Hall
(501) 342-2650
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, April 21, 2006 6:18 PM
To: [email protected]
Subject: Urgent incoming email engine issue
This is AR Server/Email engine patch 16.
When using an incoming email "submit" template the documentation (and
Remedy tech support) specify that any field with multiple lines must be
included in [$$ $$]. For example, a Worklog in a properly formatted
incoming email might be:
Schema: HPD_Test
Server: MyARServer
Login: Demo
Password:
Action: Submit
Format: Short
!Status!: Work In Progress
!WorkLog!: [$$ This
has
multiple
lines $$]
In the current version any emails we recieve with the [$$ $$] pairs do
not work. The parser completely cuts this section out of the entry that
goes into the AR System Email Messages form.
If we do not put in the [$$ $$] pairs then the entry does end up in the
AR System Email Messages form but does not process correctly into the
submit action because these are needed.
Is the documentation wrong? Or the formatting? Any help would be
appreciated.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
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--
Rebecca Boyd
Computer Consultant
Information Systems
Wake Forest University
Winston-Salem, NC 27109
336-758-HELP (4357)
help.wfu.edu/email.php
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