Hi
Dave
Malloc
errors (memory allocation) on a 5.1.1 server can be caused by several
things. Have you tried changing the date range for your query to see
whether it is caused by one particular record, always the 150001 record no
matter what the record set, or something else?
Here
are a couple of things I have seen in the past that can cause this
error:
Attachment fields - an attachment field has been added to a form at some
stage in its history, and some of the data pre-dates the new field. The
old records do not therefore have corresponding entries in the B tables.
In this case, export the data in 2 sets with the old data excluding the
attachment field.
Currency fields - I've seen currency fields with null values cause memory
problems (v 6)
Workflow firing on Get Entry - disable the workflow during the
export.
Strange characters in particular records - exclude these records from the
export.
Very
large Audit (diary) fields - exclude the fields from the export to test if this
is the problem.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @
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__20060125_______________________This posting was submitted with HTML in it___-----Original Message-----**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Dave Barber
Sent: 12 May 2006 11:02
To: [email protected]
Subject: Malloc failed on serverI'm extracting data from our helpdesk form for testing migration to our 6.3 test system, I've selected a sample of data (tickets created before 2005, about 30,000 records).Extracting via the user tool/reporting to an ARX file. Doesn't matter which client I use (5/6.3/7), I get an ARERR [300] Malloc failed on server. (I know, its a server error, so the client won't make much difference). This is at record 15,001 that it fails.Any suggestions? The server is running ARS 5.1.1, on Win2K. 1Gig of ram (its an old server).I can take on the data that I have okay, but its concerning me that with this restriction, I'm going to have to take on the forms history in 15000 record chunks, which is a little irritating.Thanks all,
Regards__20060125_______________________This posting was submitted with HTML in it___
Dave
