You could use region field to separate organization (goodwill) instead or region=7 you could put region=goodwill_7 this allows you to use the current structure and workflow to accomplish the same thing with very little modification
Stephen G.Waller Senior ARS System Developer /Administrator Radio Shack Corp. 817-415-8589 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, May 12, 2006 8:19 AM To: [email protected] Subject: Re: Possibility of additional parameters with Skills in addition to CTI and RSD On 5/12/06, Tarun Kumar SHARMA <[EMAIL PROTECTED]> wrote: > Hello, > > Is there any Possibility of additional parameters with Skills in addition to Category,Type,Item,Region,Site,Dept(CTI-RSD) ? > > For e.g if we want one additional parameter Organization with these 6 parameters. Is there any possibility that the ticket should be routed based on these 7 parameters except these 6 parameters. > > If you have experienced such kind of changes, Please share. > > Thanks & Regards, > Tarun > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > This is possible, but will require a lot of changes to get it working the same as the current auto-assignment workflow. This level of change can present issues when you get ready to upgrade as well as there is no easy way to refactor changes of this level between apps. Axton Grams iD8DBQFEYq/i2VxhVxhm8jIRAt3DAJ4yio4yyg6NutWNRRYLZ5rXdeDzPwCfX5Hh MlvjvBWUsJSaHT0dC85vdKE= =e0+r ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
