Sounds like something broke in ARS 7.0 as in ARS 6.3 I was getting prompted if I wanted to exit. The real problem that I had is that clicking on the close (X) would close, without confirmation, the Administration tool. Of course this could be "by design" but that is a poor one. This should be selectable, and a possible addition to the User Preference form. Sounds like it is RFE time to me.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList)
To: [email protected]
Sent: 5/15/2006 10:35 AM
Subject: Re: Get Confirmation on Application Exit
It seems to me that the option to prompt for exiting an application
should be a checkbox on the Tools->Options->Confirmation tab, by user.
Sounds like a RFE.
An even better solution would be to for BMC to enhance ARS to allow for
Application-level Active Links. Instead of attaching an AL to a form
you would attach it to the Remedy User Tool. Events such as Exit App
and successful login could be detected and acted upon via workflow. The
Exit App event to address this thread; and the Successful Login event to
log the last login for the user. *The current workaround for the
Successful Login event is to trap the Window Open event on your main
control form.
I have not tried using OLE for this. I will take a look at it. Thanks.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Carey Matthew Black
Sent: Monday, May 15, 2006 12:22 PM
To: [email protected]
Subject: Re: Get Confirmation on Application Exit
Stephen,
Since your question is specific to the User tool.....
I have often wondered if an active link could use OLE to open a "Hidden
form" and workflow on that hidden form could be used during "Window
Close" logic to trap the User Tool closing. (Not that this would work on
the Mid-tier, but it is a thought for your specific
question.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 5/15/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> Is it possible to prompt the user for confirmation when they are
> exiting the Remedy User Tool?
>
> At times when users think they are closing a ticket window (click X in
> upper right corner of window) they are instead closing the
application.
> They then have to log back in to Remedy. After researching, here is
> what I have tried so far:
>
> When the main control form is closing I send an event to all windows
> with the string "AppClosing". An active link (that runs on this
> event) pops up a confirmation window I created. When the user selects
> No and the pop-up window returns the value to the main control window,
> the next AL pops up a message of type Error letting them know that the
> application will not close. However, the form still closes.
>
> As a variation, instead of displaying an error message I run Open
> Window to reopen the main control form. This time when I select No
> the Remedy application closes and another confirmation window (the one
> I created) is displayed. Selecting Yes or No only causes the
> confirmation window to close. *This is somewhat unexpected since the
> Remedy User Tool is closed yet a window that only runs within the
> Remedy User Tool is still active.
>
> ARS 6.3 p5
> User Tool 6.3 p16
> Windows XP SP2 w/all patches
>
> Thanks.
>
> Stephen
>
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