In versions past, I saw this problem if using SQL Server and mixing up the authentication mode for arserver/sql server. It would semi-create the db objects properly (owned by wrong user), then on restart during the install would not be able to reference those tables any more. Caused the user_x and group_x tables to be empty after the installer exited.
Axton Grams Rick Cook wrote: > I don't think this is a Remedy issue, Claire. Since you're trying to > import data, I wonder if it's a DB error, not that it should be. Maybe > something gateway-related between Import Tool and the DB? > > Rick > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire > Sent: Thursday, July 06, 2006 2:31 PM > To: [email protected] > Subject: ARS 6.3 Install Issues > > I have installed ARS 6.3 on my new server. It bombs when it comes time > to import files > > Any idea what this message means? I have a ticket in with Remedy > support, but I have not heard back from them yet. > > [ERROR][Thu Jul 06 16:02:50.825] VerifyControl- Unable to connect to the > AR System Server. > [ERROR][Thu Jul 06 16:02:50.825] VerifyControl- 90 Cannot open catalog; > Message number = 90 DBREMEDY : RPC: Program not registered [ERROR][Thu > Jul 06 16:02:50.825] rikMain- Problem with verification of > user/pw/server information The Error log file is being closed > [ERROR][Thu Jul 06 16:02:51.356] ImportDataFile- AR System Import Tool > Thu Jul 06 16:02:51 2006 > > > > > ARS 6.3 > Oracle 10g2 (has the 9i libraries) > Windows 2003 Enterprise > > > Claire > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
