Speech IVR and Remedy

[Nall, Roger]

** Good Morning All,   ARS 6.3, patch 16 SQL2K WIN2K   I know this may be a bit rough for a Friday but I am wondering if anyone has attempted to integrate Remedy to an IVR system. We are exploring the idea of allowing customers to call our support and receive information about their trouble ticket. There is also some talk about allowing the customer to close the ticket on the call. Any information would be greatly appreciated. Have a great weekend.   Thanks,   Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv     AIM IM RogerNall   Yahoo IM     __20060125_______________________This posting was submitted with HTML in it___