Alex:
Please check your logs to see if the plug-in service is starting. I'm used to UNIX and the Plug-in server is a separate process.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alex Bredariol
Sent: Monday, July 10, 2006 2:01 PM
To: [email protected]
Subject: Re: Problems changing the SLA Type
** The OS is Windows but i'm using ARS 6.3
On 7/10/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED] > wrote:
**
Alex:
There is a separate process for the plug-in server under ARS 7.0. This process also has a password to allow/disallow access to it. If you are not using ARS 7.0, then the password is set to a default value.
However, I suspect the plug-in server is not running. What is your operating system?
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Alex Bredariol
Sent: Monday, July 10, 2006 1:46 PM
To: [email protected]
Subject: Re: Problems changing the SLA Type
** James,
What do you mean with plug-in server?
Alex
On 7/10/06, McKenzie, James J C-E LCMC HQISEC/L3 < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote:
**
Alex:
Is the plug-in server running and is the password correct (ARS 7.0)?
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alex Bredariol
Sent: Monday, July 10, 2006 1:39 PM
To: [email protected]
Subject: Problems changing the SLA Type
** Hi,
I'm trying to change the Applicable SLA Type on the form "Configure Application Form", but when I try to save the change, the following error appears:
_____
"ARERR [8760] Cannot establish a network connection to the AR System Plug-In server
The preceding message occurred during the execution of active link SLA:Config Appform Setting:Modify Settings -- action 5. (ARNOTE 1101)"
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I'm trying to change from the "Threshold SLA" to "Standard SLA".
Does someone know why is this error ocurring?
Thanks
Alex Grilo
