Heath:
This field is available and can be used in workflow. However, this field DOES not show on the form. If you want to look at its current value for any available action, click on View->Status History from the menu.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Land CTR Donald H
Sent: Wednesday, July 12, 2006 10:04 AM
To: [email protected]
Subject: Re: "Fixed" Date Time
**
James,
This is exactly what I am looking for, but I do not show that field. Any idea where I can find it?
Heath
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, July 12, 2006 12:50
To: [email protected]
Subject: Re: "Fixed" Date Time
**
Heath:
That will contain the time when the Status field was last set to "Fixed". Is this what you were looking for?
James Mckenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Land CTR Donald H
Sent: Wednesday, July 12, 2006 9:45 AM
To: [email protected]
Subject: Re: "Fixed" Date Time
**
James,
I do have a field named Status_History.Fixed.Time.........
Heath
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, July 12, 2006 12:39
To: [email protected]
Subject: Re: "Fixed" Date Time
**
Heath:
You can pull this from the Status History.
Status_History.Fixed.Time should do it.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Land CTR Donald H
Sent: Wednesday, July 12, 2006 9:35 AM
To: [email protected]
Subject: "Fixed" Date Time
Help needed......
I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status. I can not find where this field is at. Please can anyone help.
Remedy Version 4.05.01
Crystal Reports Version 9
Thanks in Advance,
Heath
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