| **
These are great examples of both unintended consequences and customer treatment!
<rant>
Unfortunately, most customers receive the LESSER of the following quantities for their
purchase amount:
a- the minimum a Marketeer promises in order to secure business;
b- the minimum deemed 'acceptable' by whatever cost-containment measures
are currently exercised by the supplier; and
c- the minimum designated by Legal to keep supplier from being sued for nonfulfillment.
There are probably other operative limitations as well...but I cannot think of them presently.
So the consumer generally does not get what they pay for--they get somewhat less,
depending on what other 'expenses', 'overhead', or whatever must be covered as well.
And, yes, there are exceptions where a consumer is well-treated....very rare these days.
</rant>
Oh--and as to outsourcing saving money--we locally compare:
- American Airlines (outsources everything imaginable, still losing money)
- Southwest Airlines (outsources very little, chronically profitable).
Not a good posterboy for either outsourcing or offshoring.....
D
Don W. McClure, P.E.
Systems Engineer University of North Texas [EMAIL PROTECTED] >>> [EMAIL PROTECTED] 13-Jul-06 11:28 AM >>> Hi David,
__20060125_______________________This posting was submitted with HTML in it___
Comcast beat them to it in the southeastern Michigan area, maybe not for the technical aspect, but definitely for the customer service portion of things. About 3 years back, they intentionally took down ports 80, 1080, and 8080 for the better part of a week. Their support department said that it was a decision to block the spread of the Code Red Worm, but not to worry, as the rest of the internet should be working fine excluding those ports. Their billing department had a recording stating they were aware of the outage, but as only 3 out of 60,000 ports were unavailable during that 6 day window, any customers wishing to have the charge for their affected service prorated could have this done, in the amount of 1/20,000ths of the total charge for the entire 6 day period, or one dollar, whichever was greater. It then went on to say the approximate hold time was approximately 5 hours, please continue to hold, your call will be answered in the order it was received. Eric Cleereman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of David Sanders Sent: Thursday, July 13, 2006 12:12 PM To: [email protected] Subject: OT: Thursday humor Hi List Hear the one about the British Telecomms engineers who decided to do a firmware upgrade to their routers and took down port 80 (all http:) traffic for the whole of the UK? This is not a joke, this has happened today. Now that's a pretty major boo-boo. Anyone beat that? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org |
