Reading between the lines I concur the following...
We have been hit by the Code Red Worm. This has caused an outage for about a week. Please do not call us to claim for compensation for this period as we can barely afford it, given the fact that we are already spending a few millions to clean our systems. The best we can offer you as compensation is maximum a dollar which we have budgeted for within the costs of our virus cleaning operations. Please bear with us. Inconvenience caused is due to the fact we were hit by the worm so though we do regret it we also expect your sympathy. Stay with us. Please..
:-)
Joe
"Eric Cleereman (IT)" <[EMAIL PROTECTED]> wrote:
"Eric Cleereman (IT)" <[EMAIL PROTECTED]> wrote:
Hi David,
Comcast beat them to it in the southeastern Michigan area, maybe not for the technical aspect, but definitely for the customer service portion of things.
About 3 years back, they intentionally took down ports 80, 1080, and 8080 for the better part of a week. Their support department said that it was a decision to block the spread of the Code Red Worm, but not to worry, as the rest of the internet should be working fine excluding those ports.
Their billing department had a recording stating they were aware of the outage, but as only 3 out of 60,000 ports were unavailable during that 6 day window, any customers wishing to have the charge for their affected service prorated could have this done, in the amount of 1/20,000ths of the total charge for the entire 6 day period, or one dollar, whichever was greater. It then went on to say the approximate hold time was approximately 5 hours, please continue to hold, your call will be answered in the order it was received.
Eric Cleereman
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of David Sanders
Sent: Thursday, July 13, 2006 12:12 PM
To: [email protected]
Subject: OT: Thursday humor
Hi List
Hear the one about the British Telecomms engineers who decided to do a
firmware upgrade to their routers and took down port 80 (all http:) traffic
for the whole of the UK?
This is not a joke, this has happened today. Now that's a pretty major
boo-boo. Anyone beat that?
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==========================
ARS List Award Winner 2005
Best 3rd party Remedy Application
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
web http://www.westoverconsulting.co.uk
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