Carey,
You are correct this is an OOB app (Helpdesk 5.5). I hear what you are
saying, and I will do the usual fit-gap analysis prior to actually doing
the upgrade. I would like to know what my baseline (what I should be
comparing) was/is. Which lead me to the question I sent to the list,
and based on a few of the other suggestions, I think I have narrowed
down my list.
Thanks
Kyle
Carey Matthew Black wrote:
Kyle,
Hum.... "legacy application".... "fields were added after a certain
date"....
Might you be preparing for an upgrade of an OOB application?
If so then you really need to not start at a field level, but at a
process level. Evaluate what the new OOB application does or does not
do with respect to the process that is desired. Then decide how to
implement any changes to the NEW OOB application from there. LASTLY
you map the old data to the new and customized OOB application.
If you start with the details you may overlook the new features or
even conflict with the new features of the OOB app.
If your not doing an OOB application then maybe you could share more
about what your trying to do rather than how your approaching the
mystery problem?
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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