Yup, I've worked with Barb before, and I look forward to the next time. She's one of the good ones!
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, July 17, 2006 12:02 PM To: arslist@ARSLIST.ORG Subject: OT - BMC-Remedy Tech Support PRAISE After my 10 day ordeal with the initial service request, I was instructed to enter a NEW ticket for my application installation problems. THANK GOODNESS I DID! I have had the best support I have had in a very long time! This was like the support you used to get in the "good old days". Barbara was fantastic. She reviewed my logs, answered questions and helped me determine where *I* went wrong in my installation process. So, now I have the following to play with: ARS 6.3 Patch 17 HD 6.0 CMDB 1.1 (yeah I know) Reconciliation Engine Mid-Tier 6.3 Patch 17 AR Email Engine Approval Server Windows 2003 Enterprise Oracle 10g with the 9 libs 8 gig of Ram Massive buckets of storage! I'm a very happy girl for a Monday! Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
