We are currently running Mid-Tier 7 against ARS 6.3 (needed it to give our mac users a 'useable' platform for accessing our ARS apps) and it runs a treat, the things you don't get of course are:
Table Preferences and Saved Searches However I can say that we noticed a marked performance upgrade after switching to Mid-Tier 7 against our 6.3 server. Only issue left for us is some rendering issues on the page fields when they get to a number that causes them to 'stack' Stephen On 17/07/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
RE: Mid-tier v7... I have not yet tested it against a v6.3 ARS server. But this is what I do know about it. There are some new features. (User saved searches, It should remember other preferences like column orders for results list and maybe even table fields,) I do think I detect some performance improvements, but they appear to be fairly marginal in my testing. The built-in Help text on forms and fields are still "ugly as sin". -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/17/06, Heider, Stephen <[EMAIL PROTECTED]> wrote: > List, > > ARS 6.3 p17 (Windows Server 2003, SQL Server 2000, 4GB RAM, SCSI RAID-5, > 2 Xeon 3GHz CPUs) > > Mid Tier 6.3 p17 (Windows Server 2003, IIS 6, New Atlanta ServletExec 5, > 4GB RAM, SCSI RAID-5, 2 Xeon 3GHz CPUs) > > Both servers are plugged into the same switch - 1Gb Full Duplex. > > All workstations run Windows XP Pro SP2 with all patches. > > > One of the best features (IMHO) of the ARS platform is the ability to > design forms and workflow once and have them work in both Windows and a > browser. It provides companies with the flexibility to either go with > performance (Remedy User Tool) or portability (browser). The trade off > seems to be the performance of mid tier applications. > > I am trying to find a solution that will speed up Mid Tier performance. > Depending upon an office's bandwidth to our data center even small apps > are very sluggish. We have offices in 4 time zones and some of the > small offices do not have or need high bandwidth. We have 2 main Remedy > applications. One is used by technicians and managers; the other is used > by all other employees. We have a number of internal non-Remedy ASP.NET > applications that run great over the same WAN connections. > > I created a separate app for employees (instead of a separate VUI) for > performance. The app is relatively small and has only enough workflow > and objects that is needed. The app is accessed exclusively from > Internet Explorer. Installing and maintaining the Remedy User Tool on > 4000 computers is not an option at this time. Here are a couple > options: > > Option 1: > Create an ASP.NET (most likely 2.0) application instead of using mid > tier. The app would use the ARS .Net API to interface with the Remedy > system. The benefit would be a significant performance boost. The > downside is the additional development time to recreate the > functionality of the Remedy application. > > With this approach, what is the better or preferred way of making sure > Remedy properly tracks the user name that is submitting tickets? As I > understand it, only Remedy user accounts with Administrator access can > use the API (correct?). I know that I could use a separate > Administrator level account to perform the submits but Remedy would > record that user name as the submitter instead of the actual employee > submitting the ticket. I also know that I could use SQL to change the > Submitter, Created By and Modified By fields. Is there a better way? I > would rather have Remedy/API handle this instead of using SQL outside of > Remedy. > > Option 2: > Upgrade to Mid Tier 7.0 p1 > Has anyone done this with an ARS 6.3 server? Any compatibility issues > with keeping ARS at 6.3 with mid tier 7.0? Would there be a bigger > increase in performance upgrading ARS to 7.0? BMC continually tries to > improve the mid tier performance with each release. Are there > significant performance gains? > > Thanks for any insight. > > Stephen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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