That is correct. If that worries you then make a new form with e-mail fields and do a simple push on Submit of all records in the E-mail form.
Now do all you Filter work on the e-mails in the new form, this way you are not doing a lot of work on the Main E-mail form. Bill Clary Remedy Developer, Technology Solutions FNTG | Customer Support Center 949-442-4807 W "Ron Tavares" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>... > I didn't think of this approach. I would just build the filters off of the > AR System Email Messages form, correct? > > .ron > > > On 7/19/06, Clary, Bill <[EMAIL PROTECTED]> wrote: > > > > Ron; > > You are using the built in e-mail features of Remedy e-mail > > integration. This method as you have seen has limitations. > > > > You could just turn off the E-mail Actions for the mailbox and build > > your own workflow to add e-mails to tickets. > > > > You just make sure the e-mails have specific words and the ticket# in > > the subject and build filters that find that when the e-mail arrives > > then does Push actions to the ticket. > > > > > > Bill Clary > > Remedy Developer, Technology Solutions > > FNTG | Customer Support Center > > 949-442-4807 W > > > > > > "Ron Tavares" <[EMAIL PROTECTED]> wrote in message > > news:<[EMAIL PROTECTED]>... > > > I am working on an integration with an outside vendor that allows them > > to > > > update Remedy Requests through e-mails. This integration works fine > > as long > > > as the reply comes from the same address as the address the initial > > e-mail > > > was sent to. But, the vendor is not set up this way. the e-mails go > > to one > > > central address, then get replied to by individuals. Remedy is > > complaining > > > about this saying that "Sender address not found in original email" > > (4945). > > > I've tried changing the security settings of the incomming e-mail box > > to > > > "Use Security Key", "Use Supplied User Info" and "Use Email From > > Address". > > > They all still give me the same error. > > > > > > Is this an absolute requirement, the that the e-mails must match? > > > Thanks, > > > .ron > > > > > > ________________________________________________________________________ _______ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
