Angus, Regarding "How would I do this as a Remedy Active Link?"
In a active link you could run the .exe in a Run Process. Example: cmd.exe /c "c:\program files\MyDialer\MyDialer.exe" "9,19254694200" This number is Remedy's support line, but first dials a 9 to get an outside line. The comma = 2 second pause. If your dialer will always return/close quickly (within the Process Timeout setting in Remedy Administrator -> Server Information -> Timouts) then you could use a Set Fields $PROCESS$ command instead. This would allow your active link to capture any output from the dialer (for example, a busy signal, ringing, "you must dial a 1 before this number...", "number has been disconnected...", etc.). Regarding "'save' a copy of the TelephonyObject" I am not sure what would be the best or easiest way to accomplish this. I guess the goal here is to reduce the amount of time it takes to begin dialing the phone (correct?). If all of your computers that will run the dialer have Windows 2000 or XP then you could program the dialer as an NT Service. This may save about 1 second because the VB program is always running. Although I would think that a custom programmed command-line dialer would run fast enough. The slowest part would likely be the speed at which your phone system can accept numbers. How long is it taking to instantiate your object? Are you calling a third-party .dll? Another option would be using DDE or OLE. Without knowing all the details of your environment my choice would be an .exe program - it's separate and self-contained. As long as your .exe does not generate an error, which would generate an error in your Remedy application, it should be fine and run quickly. Note: Still trap errors in your .exe and echo them to the console [so that your Remedy app can capture them - using Set Fields $PROCESS$], just make sure your .exe always terminates as "successful" so that your Remedy app won't cough up an error to your users. HTH Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber Sent: Saturday, July 22, 2006 3:44 PM To: arslist@ARSLIST.ORG Subject: COM ActiveLink example Hello I have a COM object which can dial a number. So I will click a button on a form and it will dial a number in a field. But COM object needs to be initialised before I can do anything. So if you were programming in say Visual Basic you would do something like this: Create object - eg Set MyPhone = new TelephonyObject Initialise - MyPhone.Initialize Dial - Myphone.Dial (pass parameters) How would I do this as a Remedy Active Link? In addition, is it possible to somehow 'save' a copy of the TelephonyObject so that each time I dial I don't have to do an Initialize each time? Angus ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
