AC, I see no problem with users being issued "read(floating)" license when they are not doing activity that requires the Floating license.
Think of it this way.... Why drive a large truck (think commercial moving truck, or industrial truck) to work when all your "moving to work" is yourself? The "read" license is free and it does not consume a _VALUABLE_ resource (the floating license). However, when the user does try to do something that would require the license then, and ONLY then, should the user try to grab a floating license. (Keep in mind that they will hold that license until they logout or for a minimum of one hour past the first time they use the license.) Does that explain it? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/25/06, Anthony Caressimo <[EMAIL PROTECTED]> wrote:
Hi all: I am just curious; i been tracking our license usage and noticing that remedy still issues a read(floating) even though floating licenses were available. Why would this be happening? I would expect to see 0 unless floating licenses were at a max. There were times when only 6 out of 25 floats were in use and users were still issued reads(floating). We are running ar server 6.3 p16, SQL, mid tier 6.3 ws2k3 sp1. Using AR user floating and help desk floating licenses. thanks AC
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