Re: Application upgrade 5.5 to 5.6

[Ed White]

** Sue I ran into a number of issues with this upgrade.  It actually took me a number of months and numerous restores of the database to finally make it successful.    The first problem that I had was I had to get all of the 6.3 dlls that are part of the new 6.3 archgid and install them on the server as well as the .exe. The upgrade wanted to put an index on SHR:Application some fields on SHR application properties, but there were some null values that had to be given values There were some GUID requirements that were not a part of 5.5 but are a part of 5.6, so I had to create GUID’s for several forms such as USER, TCO:Costs, and SHR:People.  ( I did this back in January, so I am going from memory) I really used the upgrade logs that are created on the server to see where my errors were and worked with Remedy to fix them.   After I successfully upgraded from 5.5 to 5.6 I had to make a couple of changes before I could go to HD 6.0. 1.                   There were a couple of field ID’s on Remedy Support for that did not get updated and caused 5.5 to 6.0 to fail.  I had to manually run Archgid on the server and update these fields. 2.                   There also were a couple of groups that were added but only had view rights in the group form.  I had to manually update those to change properties.   That is what I remember.  But if when dealing with Remedy you may ask them to look at the tickets submitted by Ed  White from  The Ohio State University Medical Center.  This was a horrible process for me, and when I actually made the move from HD 5.5 to 5.6 to 6.0 it was a 17 hour process (downtime), which in order to lessen the inconvenience for my customers the Remedy Team pulled a 7:00 pm to 12:00 pm.  About 12 hours was the actually upgrades.  The remaining time was putting all customizations back into place.   I was so frustrated after I completed the upgrade and I was on HD 6.0 that I trashed all my notes, because I never wanted to see HD 5.5 or 5.6 or that upgrade again.    However feel free to email me or give me a call and pick my brain if you would like.  If you need, I could try and get the dlls for archgid 6.3 if you do not have them.   Ed White Senior Systems Consultant The Ohio State University Medical Center 640 Ackerman Road PO Box 183111 Columbus, Ohio  43218-3111 (614) 293-2089 (phone) [EMAIL PROTECTED]     From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue Sent: Monday, July 24, 2006 3:07 PM To: arslist@ARSLIST.ORG Subject: Application upgrade 5.5 to 5.6   Hi,   Has anyone run into an issue while attempting an application upgrade from version 5.5 to 5.6.  We downloaded the archid utility and set the environment, but we continue to get at error:   "The upgrade installer needs to modify field IDs in several application forms. However, a version of archgid utility bundled with this installation does not support AR System server version 6.03.00 patch 017.  Please contact Remedy Customer Support to obtain an updated utility and instructions.   The installation cannot continue."   We are running Solaris, ARS 6.3 and version 5.5 of the applications with an Oracle database.  Remedy is saying there is an issue with the script, but I can't imagine that we are the first to encounter this.  Is there a workaround out there? Any help would be appreciated, Sue __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___