Incoming e-mails are failing to update the Requests. This worked in dev, we moved to prod, and now we get the errror below. Has anyone seen this before. AR Server 6.3, HPUX
null
java.lang.NullPointerException
at com.remedy.arsys.emaildaemon.ExecutionModule.createUserInfo(ExecutionModule.java:1761)
at com.remedy.arsys.emaildaemon.ExecutionModule.executeInstruction(ExecutionModule.java:1166)
at com.remedy.arsys.emaildaemon.ExecutionModule.doWork(ExecutionModule.java:864)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)
