Re: Enhancements and Patches

[Rick Cook]

** Remedy is built on a non-relational database model, meaning that data elements actually reside in that record not as links but as physical objects.   So if CTI data, employee names, etc. exist in a Help Desk record, they will stay there until you change that physical row in the DB.  Changing the CTIs for future records will only affect current ones if you still need to modify those containing the old CTI values.  They will likely be forced by workflow to re-select CTIs from the new set - that's kind of up to what validation workflow you may have in place. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, July 25, 2006 8:49 AM To: arslist@ARSLIST.ORG Subject: Enhancements and Patches ** Hi all,   We have several customizations which are being ported into production.  We are also going from 6.3 patch #5 to 6.3 patch #17.  We are replacing the current CTIs.  When I replace the CTIs with new CTIs, how will this affect the previously created records?  __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___