I'm evaulating ITSM Suite 7.0. If I open a New Request on "Requester Console" the request ID remains "In Process" that means no IM or CM tickets generated. What I've checked so far: 1. ciaeventcmd.dll plugin is configured in ar.cnf 2. One EVENT is generated for the request but it remains in New state, there is no Return Code, Error Msg.
Anyone experienced this problem? Thanks for your help. Tamás _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
