FYI: If you are using GNU Tar rather than the regular version of tar that comes with HPUX you will run into trouble installing the ITSM apps. In the appinstall script, the ExtractOptions() portion uses the command compress - d bin.tar.z |tar -xvof - (where the - at the end indicates using the standard input). If you are using GNU Tar the -f option requires a filename after the -f, which will cause the install to error out.
On Tue, 25 Jul 2006 11:01:37 -0700, Rick Cook <[EMAIL PROTECTED]> wrote: >Ok, my next guess would be that the zip files are corrupt - maybe the >checksums don't match or something. I don't know how you would verify >that except to try a different source file. > >Rick > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock >Sent: Tuesday, July 25, 2006 10:57 AM >To: [email protected] >Subject: Re: ITSM 7.0 > >No Problem, yes I do already have the licenses installed and ample space >to unzip the file. > >On Tue, 25 Jul 2006 10:54:10 -0700, Rick Cook <[EMAIL PROTECTED]> >wrote: > >>Sorry for the silly question, but do you have licenses for the apps >>already installed? This is the point in the installation where those >>would be required. Also want to ensure that disk space to unzip isn't >>an issue. >> >>Rick >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock >>Sent: Tuesday, July 25, 2006 10:44 AM >>To: [email protected] >>Subject: ITSM 7.0 >> >>Has anyone experienced problems installing the ITSM 7.0 Apps on HPUX >>11.11 w/ Oracle 10g client? >>This is the order that I have installed the system thus far: >>ARS 7.0 >>CMDB >>APPROVAL >>ASSIGNMENT >> >>As soon as I try to install any of the ITSM Apps, Incident, Problem, >>Change, or Asset Management it errors out at the point where the app >>tries to untar the bin.tar.z file. >>"Installation summary: >>====================================================================== >>Application >> Name: BMC Remedy Incident Management Components >> Remedy Foundation Prime Elements 1.0.00 >> Financial Management System 1.0.00 >> Remedy Foundation Site 1.0.00 >> Remedy Foundation Company 1.0.00 >> Remedy Foundation Product Catalog 1.0.00 >> Remedy Definitive Software Library 1.0.00 >> Remedy Reporting Console 1.0.00 >> Remedy Administrator Console 1.0.00 >> Foundation System 1.0.00 >> Remedy Command Automation Interface 1.0.00 >> Task Management System 1.0.00 >> Remedy Asset Inventory 1.0.00 >> Service Request Management System 1.0.00 >> Remedy Requester Console 1.0.00 >> Incident System 1.0.00 >> >>AR system server information >> Server: apollo >> Administrator: Demo >> >>Installation location >> Path: /opt/remedy/arsystem/apollo/incident >> >>Import >>Sample data: No >>Best practice data: No >>Install DSL data: Yes >>====================================================================== >>Is everything correct? [y] >>do_backup /opt/remedy/arsystem/apollo/incident >>TransferFiles: >>Copying files from distribution media... >>---------- List of Extracted Files ----------- >> >>/bin/compress -d >>< >>/opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/common/hpux/bin.ta >>r >>.Z >> | /bin/tar xvfo - >> >>./appinstall : Unable to extract the product files from the archive >>/opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/common/hpux/bin >>.tar.Z. >> >>Installation terminating. Fatal error occurred. >>Check /usr/tmp/incident_log/incident_inst.log >>to identify the problem. If necessary, call Remedy Customer Support to >>resolve the problem." >> >>When looking at the install log there is nothing usefull at all. >> >>Here is the bottom of the log >>"[ERROR][Tue Jul 25 12:01:13.50] processXmlCmd- File >>/opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/*/package.xml >>does not exist. >>[Tue Jul 25 12:01:13.50] rikMain- Returning 10 for command xml The >>Error log file is being closed [ERROR][Tue Jul 25 12:01:13.240] >>processXmlCmd- A node value is required for command set. >>[Tue Jul 25 12:01:13.240] rikMain- Returning 1003 for command xml The >>Error log file is being closed" >> >>I have already removed and tried to do a clean install as well. >>Any input would be great. >> >>Thanks, >>Dave >> >>_______________________________________________________________________ >>_ >>_______ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >>_______________________________________________________________________ >>____ >____ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>======================================================================= >>= > >________________________________________________________________________ >_______ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >___________________________________________________________________________ ____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >======================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
