| **
Thanks anyway. We will continue to scour
through AR and SQl logs. Regards, Basil Webster Remedy
Developer Siemens
Business Services (Pty) Ltd ( Tel:
+27 11 652 7523 From:
Action Request System discussion list(ARSList) [mailto: Hi Basil, We have had the same problem with
individual server threads dying on a 5.1.2 server - this can lead to slightly
random behaviour, depending on what thread your request uses. For example, we
had table fields that would return results the first time they were refreshed,
but not the second. We always found that restarting the
service was sufficient (we have an active-passive cluster). It went away after we reduced the load on
the application server by moving the database onto a separate server. BMC
Support was unable to provide any help really, as it was impossible to
reproduce on demand and - like yourselves - we had a service to run and
couldn't afford to leave it down so they could prod it and review logs! Rgds, Darren Houldcroft LogicaCMG - Remedy TA
From:
Action Request System discussion list(ARSList) [mailto: ** Hi All, We have a major issue which has slowly been creeping up on
us. It was something that happened every now and then and has now become a
frequent visitor. Today seems to be the day that the wheels have come off. We
use the preference server on log in and we are getting authentication errors,
but when removing the preference server and adding the server details in the
accounts area, login is possible. We do however have intermittent problems with
buttons and active link actions that don’t appear to fire. Various other
errors, like entry does not exist in the database on searches or groups are not
translated and the group ID’s are shown instead of the name start
happening too. Initially I thought it was the user and/or group cache but I
have since been checking the cache tables and they have all the details. We
logged an incident with support and we provided log files, config files as they
requested. Thus far they do not have a definite solution. On their
recommendation we ran in the latest patch at the time, 17. Running arsignal
does not always work, nor does restarting the services. We are an outsource
house and decided along time ago to have separate RPC’s for the various
customers or groups of customers (small numbers of users), in total 7 private
threads. We have monitored the RPC’s that are used mostly and increased
the number of threads, but not by too much (max 6 on four of them). This
includes the fast and list. Support have suggested that we do not use private
threads but I cannot see why or have not been told why. Unfortunately moving
away from them will be difficult as the users have set these on the logins and
we all know how change goes down with users. Our Current Config:- OS – MS Windows 2000 Adv Server DB – MS SQL 2000 (SP4) This is on a cluster, active
passive AR – V6.0.3, patch 17 Has anyone experienced this before or does anyone have any
suggestions? Regards, Basil Webster Remedy Developer Siemens
Business Services (Pty) Ltd ( Tel:
+27 11 652 7523 __20060125_______________________This
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