Jamie,
Maybe I have seen this from DBA's to often but...
Tell your DBA's to "get over it" and it will work. Follow the
directions and it will work.
The not so technical side of the details...
The ARS server is compiled and linked to specific versions of
Oracle client libs. So the ARS server only speaks a specific version
of Oracle to the Oracle server. However, Remedy does not distribute
those libs so that you can use the most current patch of them from
Oracle for your specific conditions. In short, follow the directions
and it will work. :) ( Do you see a trend yet? :)
I hope that does not sound to harsh. However, I really get
frustrated by people who are intelligent enough to read the directions
then they decide that they are so intelligent that the directions must
not apply to them. As if they know more than the people who wrote,
tested, and sold the product that the instructions were designed for.
:) They are users, so start being a user. There is no shame in
following the directions. Even if they are wrong some of the time. Do
it, test it, "fix it" only if needed. :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 7/27/06, Blodgett, Jamie <[EMAIL PROTECTED]> wrote:
**
We are upgrading a test environment for our 6.3 upgrade. Our DBAs are
questioning Remedy's specified need for the 9i DB client to access the 10
database. Since I'm not savvy on Oracle, any feedback on this??
HPUX 11
Oracle 10r2
ARS 6.3 (well, that's where we are going, currently 5.0)
Thanks!
Jamie Blodgett
Rinker Materials
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