Thanks for your answer. It's really helpful for the way to buy licenses.
We have 3 shifts of agents/operators (2 men each) for a 24x7 data center/helpdesk sharing 3 floating licenses. One of them is the "on duty" agent who uses a fixed license and has the console logged on all the time. Couple of support people use floating licenses, too. As the business grows, we might have to put more men and more licenses.
I would definitely take a look at the licenses monitoring tools.
Really appreciated,
Djhuang
2006/7/28, Michiel Beijen <[EMAIL PROTECTED] >:
Djhuang,
The only case when you would need a fixed license and can not use a
floating, is for the administrator account or any regular user you
want to give Administrator permissions. In all other cases floating
licenses will be just fine.
However, for your key users, like helpdesk agents or other support
staff that is logged in all of the time, it might be most
cost-effective to buy a fixed license.
There are a few license monitoring tools out there which you could use
to measure the utilization of your licenses, one of them (commercial)
is rrrLic from http://www.rrr.se
Regards,
Michiel
On 7/28/06, djhuang < [EMAIL PROTECTED]> wrote:
> ** Hi,
> Here comes a interesting question.
> Anyone know that is it possible that a Remedy application could only
> function correctly by using a Fixed license?
> Kindly let me put it this way, is there any work flow/forms/fields could
> be configured as it can only be accessed by a AR User Fixed license but not
> a floating one?
>
> Since Floating licenses are more flexible than Fixed licenses, I consider
> purchasing AR User Fixed licenses only when it's necessary and AR User
> Floating for rest of the cases.
> Thank you.
>
> djhuang
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