We've never hit it, and we've had quite a few people throwing quite a lot of data at the diary field on our helpdesk form.
On the other hand, the diary field is a fairly awkward thing to use - whilst its handy, it offers very little functionality. I put a generic work log into place (I'm sure a lot of others have done as well), a separate form, each entry has a large text field, can be categorised, linked to a ticket, etc. I was very pleasantly surprised to see that ITSM 7 has something along those lines. Its been a long time coming, thats for sure.
Out of interest - why are you asking? Do you have a feeling that you will be pushing the potential limits of the field, and are just checking in advance, or are you just plain wondering?
Ciao,
Dave
On 28/07/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote:
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Anyone know what the inherent limit is to the number of characters for a diary field? I know a lot of folks think it's unlimited, but I'm pretty certain there's a limit-it's just a very high limit. Anyone know off the top their head?
Norm
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