Coming back to an earlier question, how does one UNINSTALL an ITSM application ??
I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall SLA 5.6. Is it possible ? Thanks, - Murtuza. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, July 31, 2006 7:56 PM To: [email protected] Subject: Re: How do I REinstall an ITSM application You won't be able to reinstall the ITSM application until you clear out its entries in the SHARE:Application_Properties form. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 31, 2006 7:56 AM To: [email protected] Subject: Re: How do I REinstall an ITSM application Something to try: Copy the "C:\Program Files\AR System Applications\<your server name>\BMC Remedy Incident Management" folder to another drive. If you do not have access to another drive then copy to a folder outside of "C:\Program Files". Then delete the "C:\Program Files\AR System Applications\<your server name>\BMC Remedy Incident Management" folder. You want to keep a copy of the folder in case deleting it causes any problems. Run the install again. If it works then delete the backup copy of the folder you created above. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:49 AM To: [email protected] Subject: Re: How do I REinstall an ITSM application Stephen, I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do have for AR System Server, Approval, Assignment, & Email Engine. Thanks Kieran -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:37 To: [email protected] Subject: Re: How do I REinstall an ITSM application "Add or Remove Programs" in the Windows Control Panel. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:35 AM To: [email protected] Subject: Re: How do I REinstall an ITSM application Thanks Stephen, but where do I find the Uninstall? Kieran -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:15 To: [email protected] Subject: Re: How do I REinstall an ITSM application Kieran, Can you run the Uninstall for Incident Management? Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 6:22 AM To: [email protected] Subject: How do I REinstall an ITSM application After a botched Incident Management 7 install, I now wish to reinstall it. I I don't have any other ITSM 7 applications installed. However, when I try to rerun the installer I get a message 'all requirement systems are present. Nothing to install' and it doesn't go any further. What do I need to do to allow a reinstall? I didn't find any help on this in the ITSM 7 installation guide. Am I correct in saying it involves entries in SHARE:Application Properties and if so what entries? Thanks, Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
