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Position Description: Requirements analysis,
functional analysis, and synthesis of Remedy Information Technology Systems
Management (ITSM) suite applications requirements. Remedy Engineer modifies
Remedy ITSM COTS software based on information gathered from customer requirements
documents and interviews. Remedy Engineer manages/performs implementation
of the software applications/solutions built. Remedy Engineer owns
the software systems he/she implements and provides response to Customer
questions/concerns with regard to the Remedy ITSM suite application modules.
Remedy Engineer provides maintenance of the application and its various
reporting requirements. Remedy Engineer participates in all phases
of the software development life cycle with emphasis on the planning, analysis,
testing and acceptance phases. Candidate requires strong dedication to
the Remedy ITSM 5.x/6.x COTS configuration environment and also be fully
knowledgeable, experienced, and disciplined in the Remedy ARS programming
language and environment to effect customization as outlined by a Change
Management process. Prepares briefings and prepares updates on project/task
status, ands prepares technical and configuration management documentation.
Requires frequent interchanges with the customer to determine customer
needs and ensure what is implemented meets those needs. Remedy Engineer
will design applications to meet performance requirements, ensure security
requirements are met, test software thoroughly, and integrate/install software
into the production environment. Performs performance monitoring
and provides documentation of issues and recommendations to the customer.
Assists users in the operation of the application and provides training
of users as required. Candidate participates in requirement's review,
design review, integration readiness review, and software acceptance review.
ITIL awareness and exposure to Industry Best Practices desirable.
Position is full time, but we would
consider someone to come assist us on a short term basis. Active clearance
is highly desirable, but the ability to obtain Top Secret is acceptable.
The work is being performed for USSTRATCOM, at Offutt AFB.
More than four decades after our founding,
CSC has grown from two men, $100 and a dream to a global giant with approximately
79,000 employees in 80 countries worldwide. The company, now number 141
in the Fortune 500 list of top U.S. corporations, offers clients a wealth
of experience and an unparalleled scope of services across 15 industries.
Kristen Clark, PHR
Senior Recruiter
CSC, Federal Sector Staffing and Recruitment
402-932-3818 phone/fax (M,W,F)
402-827-6813 phone (T, Th)
402-827-6893 fax (T, Th)
[EMAIL PROTECTED]
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