Sue, How did you handle the ownership? I am thinking some sort of flag but would be curious as to your solution.
Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue Sent: Wednesday, August 09, 2006 12:11 PM To: [email protected] Subject: Re: Sharing ARS between countries We did this in a previous company I worked for with DSO - we transferred tickets with ownership between sites and we added a code field for all the data so the code would pull the correct data depending on the languages they were using. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, August 09, 2006 11:52 AM To: [email protected] Subject: Re: Sharing ARS between countries Thanks for the reminder. Any thoughts about how we share tickets if they want to use their own server? Thanks, Ron Tools Admin ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, August 09, 2006 8:42 AM To: [email protected] Subject: Re: Sharing ARS between countries ** Ron: Bingo. You are on the right track. You will have to add localization for the French speaking folks. Also, remember, ARS does not do translation between the different languages. James McKenzie ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, August 09, 2006 8:38 AM To: [email protected] Subject: Sharing ARS between countries ** My company's Canadian subsidiary is in the process of joining their EDP system to the system we use here in the US. They'll be creating support tickets using ARSystem for their own Help Desk, but some of those may need to be escalated to support staff in the US. I'd appreciate people's thoughts as to how best to accomplish this. My first thought is just to have them use the same Remedy server as the US. We'd just add support groups for Canada and French localizations and we're good to go. If they want to have their own Remedy server, though, would DSO be an option? Can it share tickets between servers based on certain conditions, or does it pretty much just replicate one server to another? We're currently running ITSM 5.6 on ARS 6.0.1, but by the time Canada comes on board, we'll be on ITSM 6.0 (maybe 7.0) on ARS 7.0. Thanks, Ron Legters Tools Administrator Production Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________ ________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
