**
One things for sure, it wasn't a link to the wikipedia entry :
 
http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems
 
The Remedy entry is just horrendous.  In fact, most of them aren't really that good.
 
Regards
 
Dave

 
On 10/08/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote:
**

Somebody recently (circa 3 or 4 months ago) posted an excellent article that did a side-by-side comparison of all the various ITSM/Help Desk type products.  You might be able to search the list archives to find it.  I'm not sure of its complete impartiality, as the article was trumpeted on (but not written by) BMC's site.

-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Suhail Ahmed Ismail Mukadam

Sent: Thursday, August 10, 2006 2:55 AM
To: [email protected]
Subject: Remedy Vs Competitors

Hi List,

Would there be anyone who can help me with some document which is prepared
without any bias which will show the comparative study done on BMC Remedy
productline specially ITSM with its nearest competitors such as HP and CA.
It will be quite helpful for me if I could get the document, which I can
present to one of my potential client where I am currently having a debate
kind of situation on why Remedy should be prefered on HP and CA.

Thanks in anticipation

Cheers!!!!
Suhail....

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