HelpDesk 6.0 Installation - Fail to load prerequisite applications

[Narayanan, Radhika]

Title: Trouble with using AR System .NET API version 1.2.1761.15495

** Hi,   While installing HelpDesk 6.0 (base setup) on a production server, I'm getting the following error :   Setup is currently installing Remedy Object Store components... "Failed to load prerequisite applications."   Environment : Windows 2003 Server, 2GB RAM , 13 GB free Hard Disk space, ARS 6.3 Patch 17, Helpdesk 6.0 (Not yet licensed.)   ARS 6.3 Patch 17 installation was successful. Able to connect to Remedy using User and Admin tools. But Helpdesk installation is failing with the above error message.   Please help to rectify this and install successfully.   I'm installing sample data also with Helpdesk. When I used the same files to install on an unlicensed development server, there were no such errors.   Regards Radhika +44 20718 20262   This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___