Does her user id contain ANYTHING other than alphanumeric characters?
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lyndle Johnson
Sent: Friday, August 11, 2006 12:04 PM
To: [email protected]
Subject: Error 623
Hey all,
We are using Remedy 6.3 and have users authenticate to their Active Directory accounts and Windows domains by leaving the password fields in their User form blank. We have a user who cannot login to Remedy unless we supply a password into her password field in the User form. Everyong else logs in fine. Her A/D account appears perfectly normal on our system, so that doesn't appear to be the problem. When she tries to login when there's no password in her User profile, she gets "Error 623:
Authentication Failed."
We had her change her password, and it's not working at all with Remedy, though she can login to other parts of our system with her A/D account with no problem.
Has anybody experienced this before and found any causes?
Thanks,
Mark
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