Hello, suppose you have 4 questions in a survey based upon a request closed within the last week.
A ? B ? C ? D ? Each question can be answered from 1-6 (1 is very unsatisfied). Each survey is connected to a Customergroup (20 different are possibly) Each survey is belongs to an 'Productarea' (15 different are possibly) We send 25 surveys each week, 80% are answered. We close about 3500 requests each week. Question 1: Is 25 each week enough for statistical calculations after a couple of months when we will have some hundred answers. Question 2: We would like to find our bad area, is it question C for a special Customer, or is it related to only an Productarea/maybe in combination with a Customergroup, or is it question A for all Areas? Excel for reporting (pivotable?) or is there a better way? Of course it's important to also have time included in the report, are we better the last 3 months than the 3 before? Of course we take care of the answers each week, and handle unsatisfied answers, works, but we miss a way to clearly report the surveyresults with focus on 'This is our poor area'. Any comments will be appreciated. The survey itself works perfectly. L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
